Terms and Conditions

Terms and Conditions: Introduction

Please read these terms and conditions carefully.
By successfully booking an appointment for our treatment is an indication that you expressly agree to our terms and conditions.

Interpretation

In these terms and conditions of sale, “we” means cnt clinic ltd.com (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for our treatments (and “your” will be construed accordingly).

Order process

All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.

All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

All information will be treated as confidential and protected in accordance with Data Protection legislation.

Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

You may choose to remove yourself from our mailing list at any time, by unsubscribing.

Appointments

Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary. Three (3) working days are normally required to cancel an appointment.

Patient’s consultations are FREE but, we may take a nominal deposit, of £10 for the aesthetician, refundable on attendance, to mitigate missed and fake appointments.

CNT Clinic operates a 3 working day cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, your £10 will be non-refundable and forfeited.

If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 3 working days’ notice of cancellation or change, the treatment will be forfeited.

Attendance

Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss.

Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.

New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.

Children

We do not treat children or young adults under the age of 18 without prior arrangement or consent from the guardian.

Please do not bring children to the clinic unless they are old enough to be left unsupervised.

Children will not be allowed to accompany you into the treatment rooms.

Payments

You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

Payment is taken, in full at the time of treatment.

The clinic accepts cash, or major debit and credit cards.

A discretionary deposit will be taken for some treatments and in some circumstances.

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of; consultation and assessment, provision of information and advice, safe treatment with evidence based products, follow up appointments and aftercare advice, and support as appropriate.

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

All packages are to be paid in full before treatment commences.

All packages and treatments are non-refundable and non-transferable.

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve the quality of service. You may submit feedback verbally, via email, via the clinic website or via the Save Face website.